Refund/Return Policy

Goods found to have manufacturing defects will be replaced at no charge. All claims must be approved for return prior to the return of the goods. Claims for faulty stock must be reported to Party Balloons within three (3) days of the receipt of the order. Any discrepancy (pricing, quantity, taxes etc) should be reported to us immediately. This will ensure prompt corrective action on our part. A copy of the relevant invoice must accompany returned items.

All items returned are subject to individual inspection. Any item found not showing a manufacturing defect will not be allowed. We will not replace foil balloons which have been overblown, as indicated by tears along the seam area; burned, or have puncture holes; poorly sealed as evidenced by wrinkles in the neck of a heat-sealed balloon (when supplied flat), exposed to moisture of any form; roughly handled, improperly stored, or balloons exposed to high temperatures or direct sunlight.


If you have any questions about the return of your item, please e-mail us or call 03 93546207. Be sure to include your order number and e-mail address with any correspondence.