BALLOONS MELBOURNE – REFUND POLICY:

Balloons Melbourne are proud of the quality of decoration and gift services that we provide but on occasion a person can change their mind as to their requirements.

As balloons are a perishable item as a general rule we do not offer a refund but please find below a detailed run down of the exceptions that occur.

SPECIALLY ORDERED BALLOONS AND CUSTOM ITEMS

If the order contains products that were specially ordered in for the event such as Customer Printed Balloons and special colors and designs then no refund will apply to these products at any stage after the order is taken.

CHANGE OF MIND

If you change your mind and the order does not contain “specially ordered balloons or custom items” the following options will be available to you.

If the cancellation has been put in writing, sent to us and acknowledged by us up to 7 days prior to the event a full refund can be given for what has been paid to that point.

If the cancellation has been put in writing, sent to us and acknowledged by us between 7 days and 2 days prior to the event a full credit can be given for what has been paid to that point for use on future events but during this period no refund can be given.

If the cancellation occurs after 2 days before the event no credit or refund will result.

NOT AS DESCRIBED

If the items delivered were not as described a full refund will be available. Please note that this does not mean “Not as Understood”. This applies only to items delivered that were not as a described in writing either on our website or via email.